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CF-06 · A multi-branch home services company

Passing means doing the job, and a person reviews every close call

90%
watch gate per video
Human
review on low confidence
Rollout
current status

The problem

Onboarding depended on which manager you got. Quizzes showed that people could guess, not that they could do the work, and senior staff were pulled off jobs to fill the gap.

What we built

  1. 01A gated academy with hosted video and a 90 percent watch requirement
  2. 02Practical assignments graded by Claude against a written rubric
  3. 03A review queue for low-confidence results

What to take from it

The point of grading with AI is speed for the easy calls and more human attention for the hard ones.

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