CF-03 · Home service brands
A text conversation that ends with a real appointment on a real calendar
- 20
- state compliance rule set
- 100%
- of actions logged by design
- Live
- availability, not a callback
The problem
Customers text at night and on weekends. A generic chatbot could reply, but it could not see the schedule, so it could only promise a callback, which is the outcome that loses the job.
What we built
- 01SMS conversations that read live availability from the scheduling system
- 02A virtual CSR with a practice mode, so staff can correct it before customers meet it
- 03An approval queue for replies that should have a human look first
- 04A full audit log of every message and action
What to take from it
An agent is judged by the last step. If it cannot finish the job, it is a very polite voicemail.
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